FAQ · Frequently Asked Questions

Entering www.lafarmaciaonline.com, in the upper right margin you will find a "pencil" or "register", filled in the requested information you will receive a customer key, and will be registered as a client.

When accessing the user area if we do not remember our password, simply click on Have you forgotten your personal password? and we will receive it in our e-mail again.

In orders for the peninsula over €70, the shipping cost is free.

If the amount of the order is less than €70, the shipping cost is €4.95 within the peninsula. 

Shipping costs for other destinations and international orders are described in the "Shipping fees".

Once the order is sent, delivery times are:

• Spain: 24-48 skillful hours
• Portugal and France: 2 business days
• Germany, Italy, Belgium, Austria, Denmark: 3-5 business days
• Other countries: 7 business days

On weekends and holidays there are no shipments of orders, this work is done only on weekdays from Monday to Friday, taking into account that an order placed after 3:00 p.m. can be sent the next business day.

The fixed delivery times may suffer slight delays in seasons of greater demand for courier services such as sales, Christmas or Blackfriday, in these cases Pharmacyonline.com is not responsible for the delays suffered in these situations.

Once the order has been sent, you will receive an e-mail providing a tracking number of the MRW transport company, where you can track the package from delivery until it is delivered.

To Balearic Islands if shipments are made. While Ceuta, Melilla and Canarias do not ship.

Shipments are made to a large part of Europe.

We will answer them by phone or WhatsApp (contact data from the upper right margin) and you can also contact us by e-mail at info@lafarmaciaonline.com

You will find all the information in the section "Cancellation and returns"

We are committed to change the defective product for the same product. We will also take care of the return and shipping costs. In the event that the change can not be made, the amount will be refunded. To make a return effective, you must contact us within a period of no more than 14 days after receiving the product using the contact information on the website or by sending an email to info@lafarmaciaonline.com.

As long as the order has not left our shop there is no problem to add any product, but the way to proceed varies according to the selected form of payment so you should contact us and we will agree on the procedure.

You should contact us to agree how and when to proceed with the return.

In this case you will have to send us the shipment (on your own) and we will take care of sending you the desired product.

You can change the product by filling in the withdrawal form and making the return within 15 days.

It must be taken into account that the product must be perfectly sealed and unopened, and its cardboard must arrive in perfect condition.

In the case of having received the wrong product, we are committed to change the product for the requested one, taking charge of the return and new delivery costs.

The idea arises after the demand of online sales, why not to approach the parapharmacy to the homes of people who for lack of time, health problems, or simply comfort, prefer to make their purchases without leaving home.

Behind of lafarmaciaonline.com is the Pharmacy Mota Campos, which was inaugurated in 1994 and can be found in Castro Urdiales (Cantabria-Spain).

It is the Pharmacy Mota Campos, Pharmacy nº49.

Manuel Mota Checa C.B (CIF E39366208) in Calle la Ronda nº12 of Castro Urdiales-Cantabria-Spain.

All the products that are in our catalog are served by their laboratories and official manufacturers.

In each product you can find a file with its main characteristics (format, properties, composition ...).

All the parapharmacy products that you will find in lafarmaciaonline.com are totally safe, since they are in conformity and according to what is established, in the technical-sanitary regulations specific to the different product categories that exist in the market, as well as the current general regulations of the matter.

In the "Medicamentos" products, a description of the product and its annex will appear, a prospectus that the customer can download to find indications, posology, contraindications, as well as side effects. These leaflets are obtained from the AEMPS (Spanish Agency of medicines and health products).

Yes, at lafarmaciaonline.es. You can access it directly from this page by clicking on the "Medications" section.

This section of medicines available at lafarmaciaonline.es strictly meets the law set forth in RD 870/2013 published in the BOE on November 8, 2013.

The authorization to sell medicines for human use not subject to medical prescription is certified on the official website of the Ministry of Health, Consumption and Social Welfare.

All drug product sheets are provided with the common European logo and have the official leaflet attached.